Salesforce is requiring MFA: Why this matters and what you can do

As sophisticated cyberattacks continue their relentless pursuit towards SMBs and enterprises, companies must prioritize improvements to their cybersecurity infrastructure to better secure their customers, employees, and partners. Username and passwords no longer provide adequate security against the ever evolving landscape of cyberattacks.  

Late last year, Salesforce took a strong and decisive stance, announcing that beginning February 1, 2022, the company will require its customers to enable multi-factor authentication (MFA) to access its products, solutions, and platforms. This requirement complements similar initiatives from other tech giants like Google and Twitter, and most recently the US Government via its Executive Order 14028, which states that by 2024, SMS tokens and push notification authentication apps utilizing one-time passcodes will no longer comply with US government requirements.

Yubico applauds Salesforce’s latest move to enforce MFA and its support for phishing-resistant, FIDO-based security key authentication. With MFA in place, companies like Salesforce are greatly enhancing the security of their customers and platforms, while delivering a positive user experience.

Salesforce’s requirement will significantly accelerate the adoption of strong and modern hardware authentication across the globe and better secure hundreds of thousands of customers and companies against cyber threats that can cripple businesses.

According to Ian Glazer, Senior Vice President of Identity Product Management at Salesforce, “At Salesforce, trust is our number one value, and protecting customer data is paramount. Driving adoption of strong MFA, the single best thing people and organizations can do to protect their user accounts and data, requires a range of MFA options, such as hardware keys. Through partnership with our customers to spread the use of MFA, we can make it much harder for common threats like phishing and credential stuffing to succeed.

I’m ready to implement MFA, but which one should I pick?

Most traditional (or legacy) MFA methods, such as SMS, one-time passcodes, and mobile authenticator apps, do help prevent cyberattacks—but it is worth noting that not all MFA options are created equal. For example, SMS-based authentication has time and time again been proven to not be effective enough to secure an enterprise. And it is important to note that Salesforce is requiring the use of strong MFA methods and not allowing email or SMS-based one-time passwords.

Moving to modern FIDO-based (U2F/FIDO2/WebAuthn) authentication allows an organization and their users to achieve phishing-resistant MFA. Physical security keys, like the YubiKey, allow organizations to meet the most stringent of cyber security requirements for authentication, while being extremely user friendly—a simple touch to the YubiKey is all that is needed to authenticate identity and provide secure access. 

These hardware-based security keys are highly secure and fully comply with Salesforce’s MFA requirements. They work across all devices and operating systems to enable secure login to hundreds of online services and applications (without needing network service or batteries), to help eliminate nearly all account takeover risks. 

Choosing the right YubiKey for my business

Whether your business is an enterprise with a complex hybrid IT environment or a cloud native SMB, Yubico has the right key to protect your infrastructure and employees. The YubiKey 5 Series offers multi-protocol security keys in a full range of form factors and the YubiKey 5 FIPS Series is designed to meet all compliance and regulatory requirements. 

If you are looking to support your organization at scale, YubiEnterprise Subscription offers flexible purchase options and in today’s remote and hybrid working environments, YubiEnterprise Delivery  gets YubiKeys to your employees regardless of location.

To find out which YubiKey is the best fit for your organization, visit https://www.yubico.com/quiz/ 

We remain committed to providing the best in class solutions to make the internet a safer place for everyone, from consumers to SMBs to large enterprises. 

——–

To learn more about adding MFA to secure your Salesforce account with your YubiKey, see here

Talk to our teamTalk to our team

Share this article:


  • Digital security’s unique role in protecting our environmentAs sustainability expands to include social, economic, and technological challenges, cybersecurity has emerged as a top global threat – with cybercrime projected to cost $12 trillion this year. Stolen credentials and phishing account for 80% of breaches. At Yubico, making the world more secure is just part of how we care for the world around […]Read moreCSREarth DaySecure It ForwardSustainability
  • Breaking down Australia’s plan to combat AI-driven phishing scamsAcross Australia, cybercrime continues to be a major challenge impacting businesses, critical infrastructure and consumers alike. The use of AI by bad actors across the spectrum of cybercrime is on the rise, and as a result, credential phishing scams are becoming increasingly sophisticated. AI is effectively helping to lower the cost of phishing and increase […]Read moreAIAPACAustraliaphishing
  • 5 fast cybersecurity tips to clean up your digital lifeWith today being Identity Management Day, now is the perfect time to take stock of your online presence, update security settings, and ensure that your personal data remains protected from cyber threats like phishing. We’re also seeing increasing concerns of DeepSeek and other AI tools around data privacy making these kinds of attacks more successful […]Read morebest practices
  • Navigating the PCI DSS 4.0 transition and meeting compliance with phishing-resistant YubiKeysIn just a few days, on March 31, 2025, decision makers in industries that involve payment processing – including financial services, retail & hospitality and telecommunications – are tasked to finalize the transition to Payment Card Industry Data Security Standard (PCI DSS) 4.0. This deadline marks a critical juncture for all organizations handling payment card […]Read moreNISTPCI DSSPCI DSS 4.0