Where to buy
Payments types accepted (Yubico.com)
Shipping and Handling (Yubico.com Online Only)
We cannot currently ship to:
China, Afghanistan, Russia, Ukraine, North Korea, Iran, Sudan or Syria
*Orders usually ship within one business day of receipt. Note that these are estimates and shipping times can vary. Limited edition items may require additional shipping time, usually noted on the ordering page; the cart and checkout page may not reflect additional delivery time. Allow an additional 7-10 days before contacting Yubico (or your reseller) to inquire about a shipment. Customs clearances are also a factor for some countries. Orders may be delayed during promotional periods.
**VAT is applied to shipping fees, where applicable.
US Sales Tax
- Yubico is currently required to charge sales taxes in the following states: California, Texas, Colorado, Tennessee, and Washington.
- Yubico is also required to charge use taxes in the following states: New York, Florida, Illinois and Virginia.
If an item is subject to sales tax in the state to which the order is shipped, sales tax is generally calculated on the total selling price of each individual item. For certain shipments, taxes may be collected on shipping and handling charges in accordance with state tax laws. The amount of tax charged on an order will depend on factors including the type of item purchased and destination of the shipment. Factors can change between the time you place an order and the time of credit card charge authorization, which could impact the sales tax calculation. The amount appearing on your order is an Estimated Tax and may differ from the sales taxes ultimately charged.
We use the VIES service to validate VAT numbers. If your number does not validate, we cannot accept it. Check if your number validates on the VIES service. If it does not, contact your local VAT authority.
Updated: October 5, 2017 – May change without notice.
Order Returns and Cancellations
Online customers may return their unused YubiKeys within 30 days of receiving their order from Yubico.com.*
- Reply to your order receipt email to let us know of the return
- Include your order number with the devices that your are returning
- Ship the unused YubiKeys to the posted Yubico address on the original packaging
Once Yubico receives the return of unused YubiKeys, a refund will be posted to your account.
*YubiKeys that were purchased with a promotional discount will be fairly refunded.
Example: Yubico offers an online special (Two YubiKeys at 20% Off). (2) YubiKey 4 (Normally $40 each) =
$80 $64. Customer returns one of the YubiKeys which was part of the special bundled offer. Customer will receive a refund of $24. This reflects a purchase of one YubiKey 4 at its normal price, as the order is no longer eligible for the promotional price.
Yubico’s online orders are shipped same day or the next business day, in most cases. In the event that you’d like to cancel your online order, it is important that you let us know as soon as possible.
Reply to your order receipt email with the cancellation request. A full refund will be posted to your account within one business week (typically). Please note that while Yubico quickly processes the refund, your bank or creditor may delay the posting.