Yubico Support Services

Expert support to help ensure your success
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Your success is our priority

Our team of experts offers Priority Support, with knowledge and experience gained from hundreds of implementations, to ensure help is available when you need it.

24x7x365 Global Support
Priority Problem Handling
Yubico Product Support
Dedicated Support Channel
Ticket Visibility

Yubico Support Services Overview

Yubico offers a Priority Support option for clients as well as valuable add-ons. Priority Support includes 24×7 problem reporting and priority problem resolution for named Yubico products.

Priority Support

Priority Support Desk

  • 24×7 global support
  • Priority problem resolution
  • Defined severity levels and response times
  • Support ticket visibility
  • Assistance with a comprehensive range of YubiKeys


YubiCloud Support Services

  • YubiCloud is a Yubico hosted validation service for use with YubiKeys and the Yubico OTP protocol.
  • Additional SLAs and support services for YubiCloud
  • Available as an add-on Priority Support (can not be purchased stand-alone)

Yubico Support Services details

Support Services SLAs

Support Available
Business Hours 5am-5pmBusiness Hours 5am-5pm24/7
365 days/year
365 days/year
Initial Response Time – Acknowledgement of
the issue reported
2 Business Days1 Business Day2 hours15 minutes
Support Request
Update Frequency
N/A4 Business Hours
(updates during business hours)
1 hour

Availability of Service Target
(YubiCloud Only)
Proactive notification of scheduled maintenance/upgrades 99.9% – not including maintenance/upgrades
Incident Analysis Reporting
to Support Customer (YubiCloud Only)
N/AProvided within 20 Business Days after issues resolution

Business Days and Business Hours: are based on the Yubico entity that you are acquiring Support Services from. If Yubico, Inc., then Business Days and Business Hours are local to Palo Alto, California, U.S.A., if Yubico AB then local to Stockholm Sweden. Yubico, may, in its sole discretion, provide Support Services from its various worldwide office locations.

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Make the most of your YubiKey investment

Let our Professional Services team help you accelerate your deployment and unlock maximum value from your YubiKeys as quickly as possible.

Say hello to YubiKey, goodbye to account takeovers