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Issue: You receive an error “No YubiKey inserted” or you press the YubiKey button and no text is sent or the keyboard setup assistant doesn’t appear on Mac OS X. Generally you insert your YubiKey and it is not recognized by the application or command line tool.
Solution: You have a U2F-only key and these keys cannot be configured or personalized.

Issue: You have questions about your order (how to return your order, how to track your order).
Solution: Send email to

Issue: Your Security Key or U2F-certified YubiKey is not working in Linux.
Solution: For information on how to configure your YubiKey, see the Frequently Asked Question on enabling U2F with Linux

See Troubleshooting Tips for tips to help you with the most common troubleshooting issues we receive.

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