Strong Authentication for Call Centers
Maximize productivity and secure access to sensitive data
Maximize call center productivity
In call centers, using mobile phones for authentication is not optimal given poor levels of security, distractions, and reduced agent productivity.
The YubiKey enables strong authentication without a cellular connection, batteries or any other external dependency to operate. Simply plug the key into a USB port on the device, and touch to authenticate.
Mitigate insider threat risk
Mobile devices used for authentication enable perpetrators to easily capture sensitive data on cameras without being noticed.
The YubiKey delivers strong authentication without offering any capabilities for capturing images of customer and financial data, thereby protecting customer privacy and call center reputation.
Meet compliance requirements
Stringent compliance requirements make it critical to ensure that call center agents abide by all relevant regulations during every instance of customer engagement.