Products are discontinued for various reasons — better technologies may be available, there may be changes in the marketplace, technologies or source parts may no longer be available. While this end of life should be expected during any technology product’s life cycle, it is Yubico’s goal to make the process as transparent and seamless as possible to you — our users, customers, and partners. We want to ensure you know what can be expected, and have therefore published this Product Replacement and End-of-Life (EOL) process. See Product Notices.

Hardware

For our hardware products (our YubiKeys and YubiHSM), the following End-of-Life policy applies:

  • Yubico will provide notice six (6) months prior to a product’s end of sale, at which time that product will no longer be available for order.
  • Yubico will provide technical support for a period of two (2) years following the End-of-Sale date, provided a valid support contract is maintained on the product.
  • If applicable, software will continue to be supported as defined in the following software policy. The latest features available on the hardware platform in EOL will continue to be supported for the duration of the hardware EOL support. Software support may include technical support, maintenance releases, updates for critical issues, patches, and other workarounds.
  • Hardware replacement will be available for two (2) years following the End-of-Sale date, provided a valid support contract is maintained on the product. At Yubico’s discretion, hardware may be replaced with similar or equivalent product.
  • At the End-of-Sale date, a product must be covered on a support contract to be eligible for renewal. Support contracts may be renewed for the duration of the End-of-Life cycle, but cannot lapse during this time and be reinstated later.

Software

For our software products and releases, the following End-of-Life policy applies:

  • Major software releases will be supported for two (2) years.
  • The last minor software release of a major release cycle (see definition below) will be supported for two (2) years.
  • Software support may include technical support, maintenance releases, updates for critical issues, patches, and other workarounds.
  • At the End-of-Sale date, a product must be covered on a support contract to be eligible for renewal. Support contracts may be renewed for the duration of the End-of-Life cycle, but cannot lapse during this time and be reinstated later.

Definition of Terms

  • End-of-Life Policy: Yubico’s policy that covers the entire End-of-Life process from the announcement through the last day support is available for a product.
  • End-of-Life Cycle: The period of time from the End-of-Sale date through the End-of-Life date.
  • End-of-Life (EOL): The last day that a product will be supported by Yubico.
  • End-of-Sale (EOS): The last day that a product will be available for order from Yubico or one of its partners.
  • Major software release: Each release of a Yubico software product includes three numbers (x.y.z). The “x” represents a major feature release, which usually includes a large number of new features and/or significant software architectural changes.
  • Minor software release: The “y” in the x.y.z nomenclature above represents a minor feature release, which usually includes a small to medium number of new features and typically minimal software architecture changes.
  • Maintenance release: The “z” in the x.y.z nomenclature above represents a maintenance release, which only includes defect fixes.

Policy published September 11, 2015