Customer Code of Conduct
At Yubico, we strive to provide you with exceptional customer service. This begins with understanding which policies and terms apply to you. As a purchaser of Yubico products, you agree to the applicable Terms and Conditions, as well as other Yubico policies, including this Customer Code of Conduct. Additionally, per the Terms and Conditions, if you have not purchased Support Services, any complimentary support is provided at Yubico’s sole discretion. In the event that Yubico provides support to you, such services do not include any support for third party software and services outside of Yubico’s control. Understanding this Customer Code of Conduct and the Terms and Conditions of your purchase will help facilitate a more productive customer service experience for all.
1. Expectations of Customer Behavior
Yubico strives to make the world a safer and better place. We are committed to facilitating a welcoming, respectful, and professional experience for everyone. We want to provide you with great customer service and in order to do that we need your help to make the customer service experience positive for all. Yubico requires all of its customers to maintain the following standards:
1.1. Respect and Courtesy. Respect each person and follow common courtesy rules.
1.2. Behave Appropriately. Refrain from demeaning, abusive, harassing, aggressive, discriminatory, or intimidating language or behavior toward another Yubico customer or any Yubico employee, business partner, or contractor during all interactions.
1.3. Act Professionally. Always use professional language in any interaction with a Yubico employee, contractor, business partner, or customer via email, chat, phone conversation, social media, or in person. Complaints, feedback, concerns, disagreements, or dissatisfaction should be expressed in a calm, constructive and respectful manner.
1.4. Non-Discrimination. Discrimination based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other characteristic will not be tolerated. All customers must treat Yubico employees, contractors, business partners and customers fairly and without prejudice.
1.5. Physical and Verbal Conduct. All forms of verbal or physical harassment, intimidations, threats, or coercion towards Yubico employees, contractors, business partners and customers is strictly prohibited.
2. Resolving Disputes
In the event of a concern, contact Support. If a disagreement or dispute arises, customers should seek resolution through the appropriate channels provided by Yubico. Customers should always use professional and constructive dialogue and behavior when resolving disagreements and disputes.
3. Consequences of Violating this Policy
Unprofessional behavior will not be tolerated. If you are asked to stop, you should comply immediately. The consequences of violating this Customer Code of Conduct include, but are not limited to, the following:
3.1. Serious or repeated violations may lead to the suspension or termination of services provided to the customer.
3.2. Yubico reserves the right to take legal action against a customer who displays severe misconduct or unlawful behavior.
4. Conclusion
We expect our customers to adhere to this policy to ensure positive interactions and productive relationships. Thank you for your cooperation in creating a supportive and respectful environment for all.