• Yubico End-of-Life Policy

    Overview

    Products eventually reach their end of life for a number of reasons including: 

    • Technology innovation
    • Market demand
    • Competitive pressure
    • Source parts and technologies no longer available

    Yubico recognizes the impact of End-of-Sale (“EOS”, as defined below) and End-of-Life (“EOL” as defined below) may have for some of our customers. Hence we have defined below Yubico’s end-of-life policy to help customers plan and manage the EOL transition while providing visibility into what can be expected from Yubico during this process.

    Key Terms

    1. End-of-Life policy: The policy covering end-of-sale announcements through end-of-life for a product. 
    2. End-of-Life (EOL): The last day that a product will be supported by Yubico. For cloud services, the day the service will be shut down.
    3. End-of-Sale (EOS): The last day that a product will be available and sold by Yubico.

    Hardware devices (includes YubiKey and YubiHSM)

    1. Yubico will make reasonable efforts to provide six (6) months’ notice prior to a product’s EOS, the date at which the product will generally no longer be available for order through direct and indirect channels. In some cases, either channel may have additional supply until depleted. The product will no longer be manufactured after the end-of-sale date.
    2. Yubico will provide hardware replacement based on our standard warranty terms following the EOS date. At Yubico’s discretion, eligible hardware may be replaced with similar or equivalent products, such as if the identical product is not available. See “Warranty” section for additional details.
    3. Yubico will continue to provide support for firmware embedded inside hardware devices for a period of one (1) year following the EOS date or the then-current subscription term for a Subscription license.
    4. Support during the period of time stated in the paragraph directly above will be subject to a valid Support Services contract being maintained continuously for the product(s), after which the product will be considered EOL. See “Support” section for additional details. 
    5. Updated firmware revisions or manufacturing iterations for a hardware product DO NOT constitute EOS or EOL events.
      1. For purpose of illustration, if the February manufacturing of YubiKey 5 NFCs includes changes to firmware or manufacturing process compared to the previous month’s January manufacturing of YubiKey 5 NFCs, then such February production changes DO NOT constitute a EOS or EOL event of the January YubiKey 5 NFCs in any manner.

    Software products (includes mobile applications, client software, and client libraries)

    1. Yubico will make reasonable efforts to provide one (1) year notice prior to the EOL of major versions of mobile applications, client software, and client libraries. The support period may be subject to the limitations of the supported status of mobile application platforms. 
    2. If a new major version or alternative comparable application is available that mitigates a customer support issue then the new version will be the solution to the issue and Yubico will not modify earlier versions of software.
    3. Support will be subject to a valid Support Services contract being maintained continuously for the product(s), after which it will be considered EOL. See “Support” section for additional details.

    Cloud services

    1. Yubico will make reasonable efforts to provide six (6) months’ notice prior to a cloud services EOS, at which time the product will generally no longer be available for order through direct and indirect channels.
    2. For cloud services, customers will always be accessing the latest version publically available.
      1. The target release cadence is monthly, with intermediate updates released as needed.
    3. For YubiEnterprise Subscription (licensing path option), existing customer agreements are honored as contractually applicable with options to upgrade to the latest via a migration program, based on program terms and conditions.
    4. For YubiEnterprise Delivery (logistics and delivery service), customers retain access to the associated hardware products so long as it is still being manufactured or is otherwise available. Please see additional related notes in the “Hardware devices” section.
    5. Support will be subject to a valid Support Services contract being maintained continuously for the product(s), after which it will be considered EOL. See “Support” section for additional details.

    Support

    Below are the guidelines that should be followed to receive effective support from Yubico for the affected product until it reaches EOL:

    1. Customers must maintain a support contract for the product as of the EOS date to be eligible for support renewal. 
    2. For a support contract to reach the EOL date, it must remain active through such date and cannot be allowed to lapse during such period.
    3. Renewal of a support contract will generally be available until the last year of support, but will not extend beyond the EOL date.

    Warranty

    Standard warranty policies will be supported based on the subscription (1.0, 2.0) or perpetual license agreement terms.

    End-of-life timeline

    Subscription license

    End-of-life timeline for subscription buyers

    Perpetual purchase

    End-of-life timeline for perpetual buyers