Resource Category: White papers and reports

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March 2020 State of Contact Center Technology

Review of the most urgent contact center objectives and opportunities for technology.

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2020 State of Password and Authentication Security Behaviors Report

The 2020 State of Password and Authentication Security Behaviors Report Research sponsored by Yubico Independently Conducted by Ponemon Institute LLC February 2020

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Securing & Elevating the Remote Agent Experience

The current state of today’s contact center security is particularly vulnerable.

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Establishing a Secure Portable Root of Trust with WebAuthn

Learn how to establish a “root of trust,” the mechanism in which a user recovers an account or establishes their identity on a new device

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Introducing WebAuthn: enabling a streamlined and more secure user authentication experience

WebAuthn eliminates the need for creating and storing passwords in a central location.

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The WebAuthn standard: why it matters and how it works

WebAuthn makes fast and easy authentication a reality.

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Authentication: It’s All About the User Experience, SANS Institute

How can you prove you are who you say you are?

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Ponemon 2019 State of Password and Authentication Security Behaviors Report

There are a growing number of security breaches happening daily to individuals and businesses.