Resource Category: White papers and reports
CCW March 2020 Market Study
This Market Study aims to empower action rather than admiration when it comes to technology.
Weathering the Perfect Storm
Securing the cyber-physcial systems of critical infrastructure.
March 2020 State of Contact Center Technology
Review of the most urgent contact center objectives and opportunities for technology.
2020 State of Password and Authentication Security Behaviors Report
The 2020 State of Password and Authentication Security Behaviors Report Research sponsored by Yubico Independently Conducted by Ponemon Institute LLC February 2020
Securing & Elevating the Remote Agent Experience
The current state of today’s contact center security is particularly vulnerable.
Establishing a Secure Portable Root of Trust with WebAuthn
Learn how to establish a “root of trust,” the mechanism in which a user recovers an account or establishes their identity on a new device
Introducing WebAuthn: enabling a streamlined and more secure user authentication experience
WebAuthn eliminates the need for creating and storing passwords in a central location.
The WebAuthn standard: why it matters and how it works
WebAuthn makes fast and easy authentication a reality.
Authentication: It’s All About the User Experience, SANS Institute
How can you prove you are who you say you are?
Ponemon 2019 State of Password and Authentication Security Behaviors Report
There are a growing number of security breaches happening daily to individuals and businesses.