Resource Category: White papers

March 2020 State of Contact Center Technology

Review of the most urgent contact center objectives and opportunities for technology.

2020 State of Password and Authentication Security Behaviors Report

The 2020 State of Password and Authentication Security Behaviors Report Research sponsored by Yubico Independently Conducted by Ponemon Institute LLC February 2020

Essentials for Strong Authentication in Call Centers

Best practices for YubiKey deployment in a decentralized hardware-based authentication mode.

WebAuthn Why it Matters How it Works

The time has come for web and mobile app development teams to begin implementation of WebAuthn.

Securing & Elevating the Remote Agent Experience

The current state of today’s contact center security is particularly vulnerable.

Introducing WebAuthn-Enabling a Streamlined Secure UX

WebAuthn offers users a wide range of ways to authenticate.

Establishing a Secure Portable Root of Trust with WebAuthn

Users now have the ability to establish an external authenticator as a portable root of
trust.

Authentication: It’s All About the User Experience, SANS Institute

How can you prove you are who you say you are?

Ponemon 2019 State of Password and Authentication Security Behaviors Report

There are a growing number of security breaches happening daily to individuals and businesses.