Resource Category: White papers

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Essentials for Enabling Strong Authentication in Financial Services Call Centers

Call center environments can greatly benefit from a secure, yet simple approach to verification.

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Was Your Company Ready for COVID-19 and Is It Prepared for Future Emergencies

There are a number of concerns that IT decision makers have about the
work from-home phenomenon.

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Osterman Research Cyber Security in Financial Services

The financial services industry is under cyber attack.

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CCW March 2020 Market Study

This Market Study aims to empower action rather than admiration when it comes to technology.

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Weathering the Perfect Storm

Securing the cyber-physcial systems of critical infrastructure.

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March 2020 State of Contact Center Technology

Review of the most urgent contact center objectives and opportunities for technology.

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2020 State of Password and Authentication Security Behaviors Report

The 2020 State of Password and Authentication Security Behaviors Report Research sponsored by Yubico Independently Conducted by Ponemon Institute LLC February 2020

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Essentials for Strong Authentication in Call Centers

Best practices for YubiKey deployment in a decentralized hardware-based authentication mode.

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WebAuthn Why it Matters How it Works

The time has come for web and mobile app development teams to begin implementation of WebAuthn.

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Securing & Elevating the Remote Agent Experience

The current state of today’s contact center security is particularly vulnerable.