Tag: call center

Essentials for Enabling Strong Authentication in Financial Services Call Centers

Call center environments can greatly benefit from a secure, yet simple approach to verification.

March 2020 State of Contact Center Technology

Review of the most urgent contact center objectives and opportunities for technology.

Tip-Sheet: YubiKey for Financial Services Call Centers

Ways the YubiKey can enhance Call Center security and compliance in financial services companies.

Essentials for Strong Authentication in Call Centers

Best practices for YubiKey deployment in a decentralized hardware-based authentication mode.

Securing & Elevating the Remote Agent Experience

The current state of today’s contact center security is particularly vulnerable.