• Best practices to secure call centers with phishing-resistant MFA The importance of compliance in call center environments cannot be overstated. It is critical to ensure that strong authentication is enabled for call center agents to abide by all relevant regulations including the recent PCI DSS 4.0, during every instance of customer engagement and access of sensitive customer data. Recent breaches have proven that SMS, […] Read more
• Securing call centers with phishing-resistant MFA Read the white paper to learn how to secure your call center environments against phishing and account takeovers using the phishing-resistant YubiKey Read more
• How to best secure your call center environments with against modern cyber threats Learn key considerations in choosing the right authentication solution for call centers. Read more
• Strong Authentication for Call Centers The ideal hardware security key to secure data against phishing and improve agent productivity YubiKeys offer phishing-resistant multi-factor and passwordless authentication for in-person, hybrid, and remote call center environments ensuring data security and high productivity. Many global regulations such as PCI DSS call for mobile-free environments across call centers as using mobile phones for authentication […] Read more
• Authentication for mobile restricted environments Mobile-free, secure authentication Environments where mobile use is restricted are unable to use most MFA methods such as SMS, mobile authenticator apps or mobile push. The YubiKey offers easy and secure authentication when there is no cellular connection or a mobile device. Webinar: Best practices for securing mobile-restricted environments with MFA Secure Authentication without a […] Read more
• March 2020 State of Contact Center Technology Review of the most urgent contact center objectives and opportunities for technology. Read more
• Securing & Elevating the Remote Agent Experience The current state of today’s contact center security is particularly vulnerable. Read more