What to look for

The goal of this page is to illustrate the official individual YubiKey packaging provided by Yubico. We also provide directions for what to do if your YubiKey arrives in packaging that is damaged, or that does not conform with this official design.

Yubico ships all individual YubiKeys in blister packaging, i.e. a plastic shell that makes it difficult for our product packaging to be tampered with without showing visible signs of wear. If the seal of your plastic shell arrives broken or damaged, please refer to the section below for next steps so we can help you correct the situation.

The back of your YubiKey package should have a perforated outline (marked by dotted lines) that makes it easy for you to open your YubiKey package when it arrives. If this cardboard section arrives broken or damaged, please refer to the section below for next steps so we can help you correct the situation.

What to do if you have questions

If you suspect your YubiKey has been repackaged or it has been damaged in any way prior to arrival, please contact the seller from whom you purchased and ask for an exchange or refund. Please also contact Yubico Support

As a security company, we take the security of our products very seriously – from the programming of the software all the way down to the physical packaging. For this reason, we advise all customers to purchase from trusted vendors exclusively.

Problems that warrant a return