Start Using Your YubiKey
Please follow the simple steps below the first time you insert your YubiKey to your computer. This is only needed once.
How to get started
Do you have a VIP YubiKey? Please start here.
For getting started with LastPass, please start here.
For Windows or Linux
For Mac OS X
For iPad
FAQ
Windows/Linux: How to start your YubiKey
1. Insert your YubiKey in the USB-port with the USB-contact facing upward. The first time you use the YubiKey on your PC, wait until the green light around the touch button is steady, indicating that Windows has detected the device.
2. Browse to our Basic Login Demo.
3. In the login screen, place the input cursor in the YubiKey input field.
4. Place your fingertip on the touch button, hold for a second, then release and the YubiKey will send your One-Time Passcode to the server.
Mac OS X: How to start your YubiKey
1. Insert your YubiKey in the USB-port with the USB-contact facing upward. The first time you use the YubiKey, wait until the green light around the touch button is steady, indicating that Mac has detected the device.
2. The "Keyboard setup assistant" appears the first time the YubiKey is plugged into the computer. Press Continue.
If the If the message "Your keyboard cannot be identified" appears, please press OK or Skip.
3. The "Identifying your keyboard" dialog appears. Press the YubiKey button.
4. The "Select keyboard type" dialog appears. Select ANSI and press Done. This procedure only needs to be done once for using the YubiKey on your Mac.
Currently, the YubiKey has to be connected to the dock of the iPad using Apple's Camera Connection kit which provides a standard USB port.
1. Insert your YubiKey in the Apple Camera Connection Kit with the USB-contact facing upward. Connect the Apple Camera Connection Kit with your iPad, wait until the green light in the touch button is steady, indicating that iPad has detected the device.
2. A dialog box appears the first time the YubiKey is plugged into the iPad, saying "The connected device is not supported". Cancel the dialog by clicking "OK".
3. Open Safari and browse to yubico.com/1 and touch the YubiKey entry field.
4. Place your fingertip on the touch button of the YubiKey, hold for a second, then release and the YubiKey will send your One-Time Passcode to the server. This procedure only needs to be done once for using the YubiKey on your iPad.
For more information, please view this How to video.
Not connected to the USB Port
If your YubiKey does not appear to work, double check that it shines with a steady green light when inserted. If the YubiKey is inserted up-side down, it will not work.
The touch-button does not work
You do not need to press hard, just rest your fingertip for half a second on the gold surface. It will not work if you are wearing gloves or using a pen or other device to press.
How to use your YubiKey
Authenticate your YubiKey against Yubico's YubiCloud server or other services supporting the YubiKey One-Time Password. Test your YubiKey on Yubico demo server, learn how you can use it, integrate and control it.
» Click here to learn more
Recommended: create a YubiRevoke account
If you loose your YubiKey, or if it's stolen, you can disable your YubiKey if you have a YubiRevoke account. Yubico recommends customers to create a YubiRevoke account and enroll their YubiKeys as soon as they are received. The service is free.
» Read more and create a YubiRevoke account
Customer Support
We are here to help you be successful with your YubiKey. If you have any questions or comments, feel free to contact us.
