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Yubico Support Services

Expert support to help ensure your success

Yubico Support Services

Your success is our priority

Our team of experts offers Priority Support, with knowledge and experience gained from hundreds of implementations, to ensure help is available when you need it

24x7 global priority support desk for problem resolution


24x7x365 Global Support

Technical deployment services


Priority Problem Handling

Technical integration services with third party systems


Yubico Product Support

Support for YubiCloud hosted service


Dedicated Support Channel

Support for YubiCloud hosted service


Ticket Visibility

Yubico Support Services Overview


Yubico offers a Priority Support option for clients as well as valuable add-ons. Priority Support includes 24x7 problem reporting and priority problem resolution for named Yubico products.


Priority Support


    Priority Support Desk
  • 24x7 global support
  • Priority problem resolution
  • Defined severity levels and response times
  • Support ticket visibility
  • Assistance with a comprehensive range of YubiKeys

Features


    YubiCloud Support Services
  • YubiCloud is a Yubico hosted validation service for use with YubiKeys and the Yubico OTP protocol.
  • Additional SLAs and support services for YubiCloud
  • Available as an add-on Priority Support (can not be purchased stand-alone)

Download datasheet

Yubico Support Services details

Support Services SLAs


  Severity 4 Severity 3 Severity 2 Severity 1
Support Available Business Hours 5am-5pm Business Hours 5am-5pm 24/7
365 days/year
24/7
365 days/year
Initial Response Time - Acknowledgement of
the issue reported
2 Business Days 1 Business Day 2 hours 15 minutes
Support Request
Update Frequency
N/A 4 Business Hours
(updates during business hours)
1 hour
Availability of Service Target
(YubiCloud Only)
Proactive notification of scheduled maintenance/upgrades 99.9% - Not Including Maintenance/Upgrades
Incident Analysis Reporting
to Support Customer (YubiCloud Only)
N/A Provided within 20 Business Days after issues resolution

Business Days and Business Hours: are based on the Yubico entity that you are acquiring Support Services from. If Yubico, Inc., then Business Days and Business Hours are local to Palo Alto, California, U.S.A., if Yubico AB then local to Stockholm Sweden. Yubico, may, in its sole discretion, provide Support Services from its various worldwide office locations.


Make the most of your YubiKey investment

Let our Professional Services team help you accelerate your deployment and unlock maximum value from your YubiKeys as quickly as possible.


Contact us

Say hello to YubiKey, goodbye to account takeovers


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YubiHSM
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Works with YubiKey
Find the right YubiKey

Why Yubico

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For businesses
For developers
Solutions
Remote Workers
Passwordless
Microsoft 365
Call centers
Cryptocurrency
Financial services
Federal Government
State & Local Government
More…
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Getting Started
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The team
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Press room
Contact us
Partners
Events
Our customers
Affiliate program
Support
Support services
Professional Services
Set up your YubiKey
Knowledge base
Documentation
Downloads
Security advisories

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