Documentation Manager

USA, Silicon Valley / Palo Alto, CA / Seattle, WA

Yubico is seeking a technical Documentation Manager. Empower Yubico end-users and business customers to be be self-sufficient using our documentation. Responsible for managing all tasks related to documentation for Yubico, including both creating and maintaining all customer-facing documents. Ensure that all documentation is accurate, consistent, and meets the company’s needs and standards. Use your passion, insights, and technical skills to help us create a trusted internet.

Tasks & Responsibilities:

  • Oversees all technical documentation created by Yubico
  • Primary publisher for all customer-facing technical documents
  • Writes, edits, distributes for review, and updates existing, and new documents
  • Establishes and implements standardized documentation formats, working with Marketing on branding
  • Creates and maintains processes for all documentation creation and distribution
  • Distributes publications in various hard copy and electronic formats to internal and cloud based servers
  • Collaborates with Marketing, Sales, Solutions, Support, and Engineering
  • Maintains and expands the customer-facing Yubico KB (Knowledge Base) and FAQs
  • Reports to VP Solutions

Skills & Experience:

  • At least 5 years experience in authentication, encryption, and/or security field
  • Course study in Technical Writing, Interactive Learning, Instructional Design, or related field
  • Able to independently organize and prioritize multiple projects
  • Excellent verbal and written communications skills
  • Able to resolve issues while maintaining a good working relationship with internal and external customers
  • Creativity and willing to gain an appropriate level of understanding of subject matter
  • Able to take initiative, maintain a positive attitude, be self-motivated, and work effectively on projects with minimal direct supervision
  • Able to be flexible with work hours to coordinate with teams around the globe
  • Passionate, articulate, and positive

To apply, send your CV to jobs@yubico.com